All of our services are now available to you in person. We also continue to offer telehealth services such as TCM, Naturopathic Medicine, and Clinical Counselling. The good news is that a Telehealth appointment means you will not have to worry about social distancing or wearing personal protective equipment.
To best serve you, we continue with our heightened hygiene protocol to include additional safety measures for the protection of our patients/clients and our practitioners.
Screening prior to your appointment – an email regarding an in-clinic appointment is sent 24 hours prior to your appointment where you are required to sign an informed consent to an in-clinic appointment and complete a protocol screening. If you answer yes to any of the screening questions you will be required to reschedule your appointment.
COVID-19 protocol screening will need completion and signature
An informed consent to in-clinic treatment will need to be read, understood and signed.
No sooner than 10 minutes prior to your appointment. Be aware of distancing coming/leaving the clinic.
For best practice, we ask that you continue to wear a mask prior to entering the clinic, if you do not have a mask, please let us know in advance and we will provide you with one.
Your practitioner will come to greet you and explain any changes to your treatment.
Health & Safety is Paramount
All health practitioners will be wearing a mask for mutual protection. Please keep your own mask on. Once in the treatment room it can be discussed with your practitioner whether removing your mask is an option.
All chairs, doorknobs, desk surfaces, treatment tables, and face cradles will be disinfected between each patient. Treatment table linens will, as always, be laundered and changed after each visit.
Please keep all personal belongings together on the chair provided with shoes tucked under the chair. All other common high contact surfaces will be disinfected.
We have provided decals on the floor to assist with social distancing. Minimal seating is provided and at 6 feet apart
Prior to your appointment the patient care team will process your appointment for payment through your extended medical and/or payment. You may pay the balance on your account using your device. A receipt will be emailed to you once your appointment is completed.
Leaving the Clinic
Beware of your surrounding and maintain the 6 feet distancing requirement. Be sure to verify on your way out that your account is settled
Q & A
It is preferred that you book a follow up appointment online to minimize your and our staff’s exposure. Should you have questions your practitioner will be happy to answer them for you.
We are continuing to provide TCM & Naturopathic Medicine and Therapeutic Counselling services to you and your family, via phone/video telehealth and are open for curbside pick-up for all of our products, TCM herbal & ND Supplements.
We have updated our new telehealth services, so go ahead and book online at your convenience. Once you have booked your service we will be calling you and sending you further instructions via email on how to access telehealth. You will be pleasantly surprised how simple this process is.
Good news! Most extended health benefits covers Telehealth voice and video. We offer direct billing to most extended health plans and ICBC. We are currently accepting new patients.
Visit the clinic to order and pick up TCM, ND dispensary items, and other products we carry, including Eminence Organic Skincare, Essential oils, and pain treatment aids.
However, we will continue to offer curbside/kerbside pickup for patients who request it.
Reminder: For ND supplement refills, email firstname.lastname@example.org .
Please stay healthy, safe and take care. Your wellness is our priority,
The Inlet Wellness Gallery Team